Refund Policy

Refund Policy

Your satisfaction is important to us. ThumbLens offers a 30-day money-back guarantee only in cases where the product is defective, damaged, or not functioning as intended.

If you experience an issue with your product, you may request a refund within 30 days of receiving your order.

To initiate a refund request, please contact us at omerbuisnessacc@gmail.com with:

• your order number, and
• a brief description of the issue (including photos or videos if applicable).

Once your request is reviewed and approved, we will provide instructions for the return process. Items must be returned in their original condition to be eligible for a refund.

Please note:

• Refunds are not issued for delays caused by shipping carriers once an order has been dispatched.
• Refunds may be declined if the product shows signs of misuse, accidental damage, or normal wear and tear.

Our goal is to resolve product-related issues quickly and fairly. We are committed to supporting our customers and ensuring that any genuine product problems are handled properly.